Influencers

Successful luxury influencers share what it takes

From Delivering Service to Creating Experiences – Q&A with Benoît-Etienne Domenget

From Delivering Service to Creating Experiences – Q&A with Benoît-Etienne Domenget

For nearly two centuries, five-star hotels have been providing exceptional service to distinguish themselves from competition. But in today’s age of experiences, hotels are under pressure to deliver next-level interactions that go beyond service to create unforgettable memories.

Benoît-Etienne Domenget is the new … Read more

The Definition of Happiness

The Definition of Happiness

Conventional wisdom holds that if we work hard we will be more successful, and if we are more successful, then we’ll be happy. If we can just find that great job, win that next promotion, lose those five pounds, happiness will follow. But recent Read more

A Q&A with ILTM Portfolio Director Alison Gilmore

A Q&A with ILTM Portfolio Director Alison Gilmore

As any travel professional will tell you, life is richer when you meet new people and see the world through their eyes. ILTM have been bringing the world’s top travel brands to China, each year, for over 10 years. Giving travel pros a platform Read more

Video: People of ILTM – João Annibale

Video: People of ILTM – João Annibale

50% of The Leading Hotels of the World’s Latin American business comes from one country – Brazil. 

At Travelweek Sao Paulo by ILTM 2017, we asked our community why Brazil is such an important player for their business.

João Annibale, CEO of The Leading Read more

Edie Rodriguez – the hardest working person in travel?

Edie Rodriguez – the hardest working person in travel?

You can accomplish a lot in 4 years, right? Since 2013, I’ve moved jobs once, moved house twice and had two kids. Not bad? Edie Rodriguez, CEO of Crystal Cruises, has taken the brand from a 2 ship operation, owned by the world’s Read more

Video: People of ILTM – Erik Sadao

Video: People of ILTM – Erik Sadao

The ranks of the globe’s super rich continue to swell, with Brazil witnessing an astounding 119% increase in millionaires since 2012. As of 2017, Brazil is now home to 497,000 of the world’s million-plus club.

At Travelweek Sao Paulo by ILTM 2017, we asked … Read more

6 essentials of hotel social media crisis management

6 essentials of hotel social media crisis management

Early in my tenure as Vice President of Global Communications for InterContinental Hotels and Resorts, I was tasked with taking each General Manager, Director of Sales and Marketing and PR Manager through one-on-one crisis communications training.  Together with a crack team of professional Read more

How to make maximum impact in the first 7 seconds

How to make maximum impact in the first 7 seconds

You already know that in the luxury hospitality business expectations are high and first impressions of your property, promotional materials, or office are crucial. But did you know that the impact you make, personally, in the first 7 seconds of meeting someone is also Read more

5 Tips for Working with Media at ILTM – And Getting Your Story Told

5 Tips for Working with Media at ILTM – And Getting Your Story Told

I’ve now attended ILTM in Cannes for several years and always look forward to one of the best luxury travel shows on earth. Of course, it’s nice to be on the South of France every December, reuniting with industry friends and colleagues, but as … Read more

The Gostelow Report Live

The Gostelow Report Live

Mary Gostelow publishes the definitive market intelligence report for the luxury travel sector. Packed to the brim with the latest news, views, gossip and more, Gostelow Reports are a legendary source of business information for GMs, CEOs and senior executives all over the world. Read more