Early in my tenure as Vice President of Global Communications for InterContinental Hotels and Resorts, I was tasked with taking each General Manager, Director of Sales and Marketing and PR Manager through one-on-one crisis communications training. Together with a crack team of professional … Read more
You already know that in the luxury hospitality business expectations are high and first impressions of your property, promotional materials, or office are crucial. But did you know that the impact you make, personally, in the first 7 seconds of meeting someone is also … Read more
Mary Gostelow publishes the definitive market intelligence report for the luxury travel sector. Packed to the brim with the latest news, views, gossip and more, Gostelow Reports are a legendary source of business information for GMs, CEOs and senior executives all over the world. … Read more
Ever wondered how to get into the good books of the industry’s top editors? At ILTM each year, over 100 of the world’s most influential journalists gather to explore new brands, experiences and new trends emerging onto the luxury scene.
But how do we … Read more
Have you seen them? The agent and operator who’ve been working together for years, the ones with the best rates, whose clients are treated like royalty?
I’ve seen variations of this relationship many times over at ILTM and often wondered what the secret is. … Read more