Brought to you by ILTM and Robb Report, the Leaders of Luxury web series explores the future of luxury through the eyes of those who are determining it—the visionaries behind the world’s premiere brands.

180 years after its birth, Hermès of Paris still manages to excite the imagination of its luxury clientele, producing some of the most iconic products in fashion history. For nearly two decades, Robert Chavez has served as the U.S. President and CEO for the Parisian fashion house and now declares that brick and mortar retail is unequivocally not dead; it’s changing.

Don’t forget to check out the rest of the videos in the Leaders of Luxury Series.