Brought to you by ILTM and Robb Report, the Leaders of Luxury web series explores the future of luxury through the eyes of those who are determining it—the visionaries behind the world’s premiere brands.

The ecosystems of the luxury travel market are evolving; big brands are getting bigger and online travel agencies are expanding. So how does a niche brand like Taj beat the competition? Here’s how Chinmai Sharma, Chief Revenue Officer of Taj Hotels, responds to both a changing climate and a changing clientele.

Don’t forget to check out the rest of the videos in the Leaders of Luxury Series.