Brought to you by ILTM and Robb Report, the Leaders of Luxury web series explores the future of luxury through the eyes of those who are determining it—the visionaries behind the world’s premiere brands.

An industry insider for more than 15 years, Jack Ezon has seen it all. As President of luxury travel agency Ovation Vacations, Jack has witnessed trends come and go. However, one value has always endured: the importance of the human touch and the personalised service that comes with it.

Don’t forget to check out the rest of the videos in the Leaders of Luxury Series.